the iLUKA team

Administration Team

The administration team offers support to the entire iLUKA teams in areas such as general administration, reception, print & production, book keeping, data entry, and IT support. The roles are often varied and both offer and demand a great deal of flexibility.

What we look for:

• Experience in relevant area e.g.. book keeping, data entry
• Accuracy and highly organised
• Strong verbal and written communication skills
• Attention to detail
• Friendly, positive manner
• Willingness to support all other iLUKA teams

Example Roles: Office Manager, Office Assistant, Administration, Print & Production, Book Keeper

 

Airport Team

iLUKA’s airport team manages all airport operations for arriving and departing guests, often at the same time! The team ensures every guest is personally met and welcomed to the event.

What we look for:

• Ability to comprehend airport logistics
• Ability to interpret data and draw up effective operations plans
• Ability to react quickly to changes in airport operations
• Flexibility to work with other departments on non airport days
• A passion for delivering excellent customer service

Example roles: Airport Manager, Airport Host, Dispatcher

 

Food & Beverage Team

Working closely with the hotels, restaurants and venues, iLUKA’s F&B team assists and advises on design and management of all food and beverage. Assists in training of hospitality team in all areas relating to F&B. Advises on and manages staff meals where appropriate.

What we look for:

• Organisational skills
• Imagination and creative flair
• Experience of providing F&B at large scale events
• A passion for delivering excellent customer service
• Ability to build rapport with staff at hotel or venue

Example roles: F&B Manager, F&B Assistant, Front of House Manager

 

Hospitality Team

iLUKA’s hospitality team provides information and assistance to the guests. Responsibilities may include: meet and greet, guest registration, providing information on hotel services, coordinating leisure activities, providing program information and hospitality for guests at all points of contact - at hotel, airport, on coaches or at venues. 

What we look for:

• Friendly, caring approach
• Excellent presentation and communication skills
• A passion for delivering excellent customer service
• Appropriate language skills

Example roles: Guest Services Manager, Hotel Host, Event Host, Team Manager

 

Hotel Team

Working closely with the hotel iLUKA's hotel team manages room allocations, rooming issues and hotel operations at the guest hotel.  When supplied, souvenir gifts for guests are sorted, packed and distributed.

What we look for:

• Ability to build rapport and develop good working relationships with hotel management and staff
• Knowledge of hotel operations and reservation systems
• Eye for presentation and detail
• Organised and methodical

Example roles: Hotel Manager, Premiums Manager, Hotel Host

 

Information Management Team

The Information Management Team coordinates the guest registration process and is responsible for accumulation, verification and accuracy of all collected data. It supports the client and iLUKA teams by reporting this information for operational planning and by producing daily report manifests for all departments throughout operations.

What we look for:

• Computer savvy - enjoys working with computers
• Database / reporting systems background knowledge
• Highest level of accuracy in data handling
• Organised and methodical approach
• Fine verbal and written communication skills

Example Roles: Information Manager, Information Assistant Manager, Database Assistants

 

Runner / Driver Team

iLUKA’s R/D team provides support to the program. This could include: driving for iLUKA team, client or guests as required or running errands as required to achieve program objectives. The R/D team need to be able to plan ahead or respond in a moment!

What we look for:

• Driving Experience (where required)
• Flexibility and reliability
• Local knowledge
• Good presentation and communication
• Willingness to assist and a “can do everything” attitude

Example roles: R/D Manager, Assistant R/D Manager, Runner/Driver, Dispatcher, Runner

 

Ticket Team

iLUKA’s ticketing team allocates, sorts and distributes event tickets to guests. 

What we look for:

• Highest level of accuracy
• Analytical and methodical approach
• An eye for detail
• Good communication skills
• Teamwork

Example roles: Ticket Manager, Assistant Ticket Manager, Ticket Assistant

 

Transport Team

iLUKA’s transportation team is responsible for setting up and managing an efficient coach and car transportation system for guests. The team works closely with other organisations including the client, event organising committees, coach companies and coach drivers.

What we look for:

• Strong understanding of transport logistics
• Methodical and analytical approach
• Ability to build good working relationship with coach drivers
• Ability to communicate and work well with other iLUKA teams

Example roles: Transport Manager, Assistant Transport Manager, Dispatcher